Final Service Charter for Department of Dental Sciences

Core Mandate

Service

Requirements

Cost

Timelines

1. TEACHING AND

      LEARNING

1.Admissions

2. Teaching

3. Examination

4. Graduation

a. Meets approved requirements

    as per senate approved

    curriculum

b. Pays fees

c. Attends classes

a. Evidences of payment of

    all fees

b. Has attended at least two

     third of lectures/clinics/log

     book.

Has cleared with the dept as per the clearing requirements.

Clearance with various departments.

Nil

Nil

Nil

Nil

Shortlisting done in one week upon receipt of application

Within University term/semester dates

End of academic year as per semester dates

Immediately upon presentation of clearance documents

2.  STUDENT

     AFFAIRS

1.Mentorship

2.  Co-

     Curricular

     activities

3. Student

    Welfare

    Services

1. Chairman assigns students

     to staff

2.Clubs/Associations/social

    groups/professional

    entities.

Registered students in the department.

Nil

Pay prescribed fees

Nil

Continuous

Continuous

When required

3.  RESEARCH,

     INNOVATION

    & ENTREPRISE

1. Supervision

    of post-

    graduate

    thesis and

    dissertation.

2. Conduct

    Research in

    diverse areas.

3. Innovation

4. Consultancy

     and enterprise

Identification of topic, proposals and approvals given.

Identification of topic, proposals and approvals given

Conduct relevant innovations  that address real problems

Competency and Competitiveness

Approval fees

Approval fees

Pay applicable fees

Pay as per situation

Continuous

Continuous

Continuous

Continuous

4. RESOURCE

    MANAGEMENT

1. Human

    Resource

2. Physical

     infrastructure

3. Financial

Keep staff motivated

All infrastructure is in functional and usable state

Prudent financial management

Nil

As per situation

Nil

Continuous

Continuous

5. IMAGE AND

COMPETITIVENESS

1. High quality

     academic

     programs

2. Timely

     delivery of

     service

3. Attend to

    Patients

    promptly and

    professionally

Offer high notch academic program as per industry

Skilled and dedicated personnel

Skilled and dedicated personnel

Nil

As per need

Nil

Continuous

Continuous

Continuous

6. GOVERNANCE,

     LEADERSHIP

     AND CULTURE

Embrace good leadership, governance and strong values

Adhere to established UON governance structures and values

Nil

Continuous